Front Desk Representative

HUMBLE VASCULAR SURGICAL CENTER INC; Atlanta (GA); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

HUMBLE VASCULAR SURGICAL CENTER INC in Atlanta, GA is seeking a Front Desk Representative to support the administrative office and ensure smooth workflow. You will handle check-ins/outs, payments, and EMR usage, coordinating with clinical staff.

The role emphasizes patient-centered service, accurate data entry, and courteous communication. On-site work with occasional evenings/weekends; prior healthcare experience preferred.

Qualifications

• High School diploma and 1–2 years of healthcare office experience.
• Proficiency with computers and basic software.
• Ability to multitask and provide compassionate patient service.

Responsibilities

• Greet patients and manage check-in/check-out procedures.
• Collect co-pays and verify insurance information.
• Answer phones and route calls as needed.
• Schedule procedures and coordinate with clinical staff.

Skills

Written communication

Verbal communication

Customer service

Multi-tasking

EMR usage

Scheduling

Professionalism

Phone handling

Education

High School Diploma

Tools

EMR software

Computer systems

Job description

General Summary Of Duties

Provides support to administrative office staff assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures and on occasion working in coordination with the clinical staff.

JOB TITLE: Front Desk Rep

Provides support to administrative office staff assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures and on occasion working in coordination with the clinical staff.

Essential Functions

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

Requirements

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Occasional evening or weekend work

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.