Front Desk & Records Specialist

Colonial Group; Salem, Northern (OR, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Colonial Group is seeking an Office Specialist 2 to support agency operations with receptionist, records management, and payment processing across programs. The role serves consumers, providers, and staff, ensuring smooth day-to-day operations in a busy office environment.

This position requires a high school diploma, 3 years of related experience, strong computer skills, and the ability to handle multiple tasks with confidentiality and excellent customer service.

Qualifications

• High school diploma or GED required.
• Three (3) years of progressively responsible secretarial or office experience using personal computers.
• Secretarial or office training preferred.

Responsibilities

• Provide office support including forms, applications, correspondence, filing, and records management.
• Welcome visitors, answer phones, route consumers to staff or services.
• Assist consumers with applications, scheduling, and program information.
• Process payments, deposits, billing forms, and financial records per procedures.
• Support provider payment processing and resolve payment issues.
• Provide technical assistance to providers and consumers using payment systems.

Skills

Office administration

Customer service

Communication skills

Record keeping

Computer literacy

Education

High school diploma or GED

Secretarial/office training preferred

Tools

Office software (email, word processing, spreadsheets, databases)

Job description

Colonial Group is seeking an Office Specialist 2 to support agency operations with receptionist, records management, and payment processing across programs. The role serves consumers, providers, and staff, ensuring smooth day-to-day operations in a busy office environment.

This position requires a high school diploma, 3 years of related experience, strong computer skills, and the ability to handle multiple tasks with confidentiality and excellent customer service.