Administrative Assistant II — Front Desk & Records

Washington County Mental Health Services Inc; Barre (VT); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Washington County Mental Health Services is seeking an Administrative Assistant II to be the welcoming voice at the front desk and primary operator for calls. You will maintain records, manage calendars, and support staff across locations in a fast-paced environment, with a focus on discretion and confidentiality as required by HIPAA and 42 CFR Part 2.

You will handle client interactions with professionalism, assist with onboarding, and help ensure smooth day-to-day operations while maintaining

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience with electronic health records (EHR) systems and Microsoft Office is beneficial.
• Strong customer service skills, including de-escalation with clients in crisis.

Responsibilities

• Greet clients, visitors, families, vendors, and community partners warmly and professionally.
• Answer incoming calls promptly as the site's primary operator.
• Maintain electronic and paper files accurately and accessibly.
• Enter and update information in agency systems (EHR and other platforms) on time.
• Take meeting notes and support onboarding of new staff when applicable.
• Maintain staff calendars, coordinate meetings and interview logistics.
• Provide coverage for other administrative staff and support multiple locations as needed.

Skills

Customer service

De-escalation

Microsoft Office

Communication

Education

Associate degree in office administration or related field

Tools

EHR systems

Calendar software

Office communications systems

Job description

Washington County Mental Health Services is seeking an Administrative Assistant II to be the welcoming voice at the front desk and primary operator for calls. You will maintain records, manage calendars, and support staff across locations in a fast-paced environment, with a focus on discretion and confidentiality as required by HIPAA and 42 CFR Part 2.

You will handle client interactions with professionalism, assist with onboarding, and help ensure smooth day-to-day operations while maintaining