Front Desk & Guest Services Specialist

Colonial Group; Lafayette (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Colonial Group in Lafayette, Colorado is seeking a friendly front desk receptionist to serve as the first contact for visitors and callers, providing information and assistance per established procedures.

You will operate standard office equipment, manage registrations and check-ins, handle cash transactions, and support other staff while maintaining a courteous, professional demeanor in a busy public environment.

Qualifications

• Experience in similar environment preferred.
• Previous cash register and money handling experience preferred.
• Ability to work with minimal supervision after procedures learned.

Responsibilities

• Provide initial customer contact and determine customer needs.
• Operate computer, copier and other standard office equipment.
• Proficient with software used for front desk procedures.
• Assist guests with check-in and program registrations.
• Process program activity registrations, pass registrations, pass renewals.
• Assist customers with fitness class reservations and court reservations.
• Promote facility policies and information from current brochure to the public.
• Assist Facility Coordinator with opening and closing procedures.
• Perform cash-out and balance revenues with receipts.
• Ability to make correct change for cash transactions.
• Multi-task, answer phones, support front desk operations.
• Issue keys to part-time staff/instructors.
• Utilize software to provide activity rosters, class attendance sheets and member visit reports.
• Fill in data on standard office forms used in front desk procedures.

Skills

Customer service

Communication

Multi-tasking

Stress management

Problem solving

Tools

Front desk software

Job description

Colonial Group in Lafayette, Colorado is seeking a friendly front desk receptionist to serve as the first contact for visitors and callers, providing information and assistance per established procedures.

You will operate standard office equipment, manage registrations and check-ins, handle cash transactions, and support other staff while maintaining a courteous, professional demeanor in a busy public environment.