Front Desk & Records Clerk: Data Entry & Admin Support

Community Family Advocates; Pittsburgh (Allegheny County); In loco; USD 23.000 - 33.000; Tempo pieno

Descrizione del lavoro

Community Family Advocates is seeking an ELRC Clerical Generalist to cover the front desk and provide back-up clerical support for the clerical team in the Wood Street office. The role includes answering phones, greeting visitors, scanning documents, and maintaining electronic records with strict confidentiality.

The ideal candidate will have strong typing, customer service, and data entry skills, plus experience with Outlook, SharePoint, Pelican, and Adobe Pro.

Competenze

• High school diploma or equivalent required and two years of experience in customer service, data entry and/or electronic record storage.
• Associates in business or public administration preferred.

Mansioni

• Answer and direct phone calls, emails, and faxes coming into the ELRC.
• Great and direct visitors of the ELRC in a positive and professional manner.
• Scan and upload documents into Pelican utilizing Adobe Pro including scanning and merging documents as needed.
• Utilize Pelican and Excel to organize data to provide periodic and/or special reports on family or provider information.
• Coordinate the timely flow of incoming and outgoing mail.
• Utilize web-based databases, Pelican, SharePoint and On-Base to store, review and update family and provider information.
• Maintain family and provider files with a high level of confidentiality.
• Serve as back-up to other clerical team members.
• Attend and participate in clerical team meetings.
• Operate and maintain office machinery, including copiers, fax machines, postage machine and printers.
• Complete other duties as assigned.

Conoscenze

Typing 50 wpm

Verbal & written comms

Customer service

Organization & time mgmt

Attention to detail

Independent work

Office tools

Formazione

High school diploma

Strumenti

Pelican

Excel

SharePoint

Adobe Pro

On-Base

Outlook

Teams

Descrizione del lavoro

Community Family Advocates is seeking an ELRC Clerical Generalist to cover the front desk and provide back-up clerical support for the clerical team in the Wood Street office. The role includes answering phones, greeting visitors, scanning documents, and maintaining electronic records with strict confidentiality.

The ideal candidate will have strong typing, customer service, and data entry skills, plus experience with Outlook, SharePoint, Pelican, and Adobe Pro.