Clerical Generalist

Community Family Advocates; Pittsburgh (Allegheny County); On-site; USD 23,000 - 33,000; Full time

Job summary

Community Family Advocates is seeking an ELRC Clerical Generalist to cover the front desk and provide back-up clerical support for the clerical team in the Wood Street office. The role includes answering phones, greeting visitors, scanning documents, and maintaining electronic records with strict confidentiality.

The ideal candidate will have strong typing, customer service, and data entry skills, plus experience with Outlook, SharePoint, Pelican, and Adobe Pro.

Qualifications

• High school diploma or equivalent required and two years of experience in customer service, data entry and/or electronic record storage.
• Associates in business or public administration preferred.

Responsibilities

• Answer and direct phone calls, emails, and faxes coming into the ELRC.
• Great and direct visitors of the ELRC in a positive and professional manner.
• Scan and upload documents into Pelican utilizing Adobe Pro including scanning and merging documents as needed.
• Utilize Pelican and Excel to organize data to provide periodic and/or special reports on family or provider information.
• Coordinate the timely flow of incoming and outgoing mail.
• Utilize web-based databases, Pelican, SharePoint and On-Base to store, review and update family and provider information.
• Maintain family and provider files with a high level of confidentiality.
• Serve as back-up to other clerical team members.
• Attend and participate in clerical team meetings.
• Operate and maintain office machinery, including copiers, fax machines, postage machine and printers.
• Complete other duties as assigned.

Skills

Typing 50 wpm

Verbal & written comms

Customer service

Organization & time mgmt

Attention to detail

Independent work

Office tools

Education

High school diploma

Tools

Pelican

Excel

SharePoint

Adobe Pro

On-Base

Outlook

Teams

Job description

EARLY LEARNING RESOURCE CENTER

CLERICAL GENERALIST

JOB DESCRIPTION

SALARY: $20.52/hour

Early Learning Resource Center (ELRC) Clerical Generalist is responsible for covering the Front Desk and providing back‑up clerical task coverage for the clerical team. This person is responsible for answering phones, greeting walk‑ins, computer operation, generating electronic correspondence, incoming and outgoing mail as well as scanning, uploading and maintaining records in an electronic filing system. Work is performed with a considerable degree of initiative and independent judgement since duties and responsibilities may change daily. This position will be supervised by the Clerical Supervisor. This individual must bring a positive attitude to their work and naturally respond to challenges with ‘can‑do’ and problem‑solving sensibility. This person must strive to provide excellent customer service in all tasks.

RESPONSIBILITIES AND DUTIES

• 1. Answer and direct phone calls, emails, and faxes coming into the ELRC.
• 2. Great and direct visitors of the ELRC in a positive and professional manner.
• 3. Scan and upload documents into Pelican utilizing Adobe Pro including scanning and merging documents as needed. Perform a quality check of uploaded documents.
• 4. Utilize Pelican and Excel to organize data to provide periodic and/or special reports on family or provider information.
• 5. Coordinate the timely flow of incoming and outgoing mail.
• 6. Utilize web-based databases, Pelican, SharePoint and On-Base to store, review and update family and provider information.
• 7. Maintain family and provider files with a high level of confidentiality.
• 8. Serve as back‑up to other clerical team members.
• 9. Attend and participate in clerical team meetings.
• 10. Operate and maintain office machinery, including copiers, fax machines, postage machine and printers.
• 11. Complete other duties as assigned.

QUALIFICATIONS

A. PROFESSIONAL KNOWLEDGE AND ABILITIES

• 1. Excellent computer skills with typing at a minimum speed of 50 words per minute.
• 2. Communicates effectively in verbal and written communications.
• 3. Excellent customer service skills.
• 4. Excellent organization, scheduling, and time management skills.
• 5. Excellent attention to detail.
• 6. Must be self‑directed and able to work independently to achieve program objectives.
• 7. Previous experience working in Outlook, Teams, SharePoint & Adobe Pro preferred.
• 8. Perform related work as required.

B. JOB REQUIREMENTS

• 1. Pennsylvania Child Abuse History Clearance (Act 33)
• 2. Pennsylvania State police Request for Criminal Records Check (Act 34)
• 3. FBI Criminal Background Check (Act 73)
• 4. Full time position requiring 37.50 hours per week in Wood Street office.

C. EDUCATION AND EXPERIENCE

• 1. High school diploma or equivalency required and two years of experience in customer service, data entry and/or electronic record storage. Associates in business or public administration preferred.