Front Desk Receptionist — Mental Health Clinic

Prairieridge; Mason City (IA); On-site; USD 26,000 - 35,000; Full time

Job summary

Prairie Ridge in Mason City, IA seeks a friendly front desk receptionist to create a welcoming, confidential environment for clients seeking mental health and substance use services. You will be the first point of contact, answer calls, greet visitors, and support clinical and administrative staff.

This full-time role requires solid data entry, accurate typing, and strong communication, with the ability to sit, stand, and lift light items as needed in a fast-paced healthcare setting.

Qualifications

• Understanding of Prairie Ridge mission and client-focused care.
• Proficiency in manual and computerized data collection systems.
• Typing, filing and general office skills; strong written and verbal communication.

Responsibilities

• Treat all individuals with dignity and respect while maintaining confidentiality and professionalism.
• Maintain HIPAA and 42 CFR confidentiality requirements.
• Answer the telephone and route calls to appropriate staff.
• Schedule and maintain staff appointments using agency software.
• Greet the public and agency clientele.
• Perform secretarial duties for clinical and administrative staff.
• Open and dispense mail; manage outgoing mail daily.
• Maintain supply of office forms.
• All other duties as assigned by the Office Manager.

Skills

Customer service

Data entry

Communication

Typing

Job description

Prairie Ridge in Mason City, IA seeks a friendly front desk receptionist to create a welcoming, confidential environment for clients seeking mental health and substance use services. You will be the first point of contact, answer calls, greet visitors, and support clinical and administrative staff.

This full-time role requires solid data entry, accurate typing, and strong communication, with the ability to sit, stand, and lift light items as needed in a fast-paced healthcare setting.