Patient Concierge & Front Desk Specialist

Waverly Health Center; Iowa; On-site; USD 32,000 - 42,000; Full time

Job summary

Waverly Health Center in Iowa seeks a Clinic Receptionist to manage front-desk duties, greet patients, collect insurance documents, and register patients in the EMR system. The role requires accurate data entry, document scanning, and adherence to privacy policies in a fast-paced clinic setting.

Responsibilities include answering calls, scheduling appointments, maintaining the waiting area, and ensuring proper completion of forms and acknowledgments.

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant preferred.
• Experience in a receptionist/secretarial role, especially in a clinic setting.
• Knowledge of medical terminology and CPT/ICD codes preferred.
• Strong clerical skills and ability to learn clinic computer systems.

Responsibilities

• Greets patients and families in a professional, friendly manner.
• Answers, transfers calls and schedules patient appointments.
• Collects insurance information and patient data for registration.
• Enters patient information into EMR and updates visit status.
• Scans and organizes documents within EMR; checks accuracy.
• Maintains cleanliness of the clinic waiting area.
• Adheres to privacy practices and seeks supervisor guidance when needed.

Skills

Interpersonal skills

Clerical skills

Keyboarding

Medical terminology

CPT/ICD codes knowledge

English proficiency

Education

High school diploma

Certified Medical Assistant preferred

Tools

EMR software

Office equipment

Job description

Waverly Health Center in Iowa seeks a Clinic Receptionist to manage front-desk duties, greet patients, collect insurance documents, and register patients in the EMR system. The role requires accurate data entry, document scanning, and adherence to privacy policies in a fast-paced clinic setting.

Responsibilities include answering calls, scheduling appointments, maintaining the waiting area, and ensuring proper completion of forms and acknowledgments.