Support Staff - Reception

Prairie Ridge Integrated Behavioral Healthcare; Mason City (IA); Sur place; USD 26 000 - 35 000; Plein temps

Résumé du poste

Prairie Ridge in Mason City, IA seeks a friendly front desk receptionist to create a welcoming, confidential environment for clients seeking mental health and substance use services. You will be the first point of contact, answer calls, greet visitors, and support clinical and administrative staff.

This full-time role requires solid data entry, accurate typing, and strong communication, with the ability to sit, stand, and lift light items as needed in a fast-paced healthcare setting.

Qualifications

• Understanding of Prairie Ridge mission and client-focused care.
• Proficiency in manual and computerized data collection systems.
• Typing, filing and general office skills; strong written and verbal communication.

Responsabilités

• Treat all individuals with dignity and respect while maintaining confidentiality and professionalism.
• Maintain HIPAA and 42 CFR confidentiality requirements.
• Answer the telephone and route calls to appropriate staff.
• Schedule and maintain staff appointments using agency software.
• Greet the public and agency clientele.
• Perform secretarial duties for clinical and administrative staff.
• Open and dispense mail; manage outgoing mail daily.
• Maintain supply of office forms.
• All other duties as assigned by the Office Manager.

Connaissances

Customer service

Data entry

Communication

Typing

Description du poste

At Prairie Ridge, our front desk team plays a vital role in the experience of every client we serve. As a Support Staff / Receptionist, you are often the first point of contact, helping create a welcoming, respectful, and supportive environment for individuals seeking mental health and substance use services. This position offers the opportunity to be part of a team that is committed to making a meaningful difference in the lives of others while working in a collaborative, fast-paced healthcare setting.

TASKS AND RESPONSIBILITIES

1. Treat all individuals with dignity and respect while maintaining agency standards of confidentiality, professionalism and objectivity.
2. Maintain all HIPAA and 42 CFR confidentiality requirements and regulations as outlined in CARF policies and procedures.
3. Answer the telephone and route calls to appropriate staff.
4. Schedule and maintain staff appointments through use of agency software program.
5. Greet the public and agency clientele.
6. Perform secretarial duties for clinical and administrative staff, as assigned.
7. Open and dispense mail; mail outgoing correspondence daily.
8. Maintain supply of office forms as needed.
9. All other duties as assigned by the Office Manager.

QUALIFICATIONS

1. Understanding of the mission of Prairie Ridge and the clients we work with.
2. Proficiency in managing manual and computerized data collection systems.
3. Proficiency in typing, filing and general office skills, as well as oral and written communication skills.
4. Ability to meet the public and agency clientele in a warm, helpful manner.
5. While performing the duties of the job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; and talk or hear. The employee frequently is required to walk and stoop, kneel, crouch, or crawl. The employee is often required to stand, reach with hands and arms, and climb or balance.
6. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or more up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.