Intake & Front Desk Specialist — Create Calm Care

Community-; Iowa City (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

IPERS retirement benefit

Optional 401K

Employee Assistance Program

Generous PTO (20 days accrued in your

Job summary

Community and Family Resources in Iowa City is seeking a friendly Intake Specialist to manage front-desk duties, greet clients, collect information, and verify insurance eligibility. You will handle data entry, answer phones, and gather financial information to ensure complete records.

The role requires an Associates degree or equivalent experience and offers full-time hours in a busy behavioral health environment with comprehensive benefits.

Qualifications

• Associates degree or demonstrated equivalent experience required

Responsibilities

• Conduct a brief client interview at first appointment to collect all required client information
• Complete paperwork including release forms, fee agreements, billing arrangements
• Verify insurance eligibility including benefits coverage and effective dates
• Greet visitors and direct to appropriate location
• Provide customer service by answering client inquiries and providing direction as needed
• Associates degree or demonstrated equivalent experience required

Skills

Customer service

Phone etiquette

Data entry

Education

Associates degree or demonstrated equivalent experience

Tools

MS Office

Job description

Community and Family Resources in Iowa City is seeking a friendly Intake Specialist to manage front-desk duties, greet clients, collect information, and verify insurance eligibility. You will handle data entry, answer phones, and gather financial information to ensure complete records.

The role requires an Associates degree or equivalent experience and offers full-time hours in a busy behavioral health environment with comprehensive benefits.