Front Desk Receptionist

National Vision, Inc.; Roanoke (VA); On-site; USD 25,000 - 32,000; Part time

Job summary

A leading optical retailer seeks a part-time Receptionist in Roanoke, VA. This role involves providing exceptional customer service, managing patient records, and ensuring smooth operations at the front desk. Ideal candidates will have strong organizational skills and experience in a similar role, though training may be provided. The position offers competitive pay and benefits, including health insurance and a 401k plan.

Benefits

Health and Dental Insurance

401k with Company Match

Paid Personal Time Off

Paid Holidays

Parental Leave

Employee Eyewear Discounts

Qualifications

• 0-2 years of related experience or training preferred.
• Experience as a Receptionist or similar role preferred.

Responsibilities

• Ensure high-quality customer service while following all safety protocols.
• Schedule and confirm appointments, follow-up visits, and classes.
• Maintain a smooth flow of customers through the store.

Skills

Organizational Skills

Education

High School Diploma

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

Towne Square Boulevard Northwest 1384
Roanoke, VA 24012

Type:

Part-time

Job Responsibilities

What would you do? – The Specifics

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans, obtaining necessary documentation from insurance companies.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and prepare patient files for the next day's appointments.
• Check order status and notify customers of arrivals or delays.
• Keep the reception area tidy and well-stocked with necessary materials.
• Receive, sort, and distribute daily mail/deliveries, and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years of related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Education: High School Diploma or equivalent.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and we provide competitive compensation to all Associates, including bonus potential for every position. We also offer a comprehensive benefits package including health and dental insurance, 401k with company match, flex spending account, paid personal time off, paid holidays, parental leave, employee eyewear discounts, and more. At National Vision, we strive to provide opportunities for professional growth and long-term career fulfillment through training programs, educational courses, and promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the U.S. With over 1000 stores, we combine eyewear and eye care into one excellent experience at a low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists greet and welcome customers warmly, maintain organized patient records, and facilitate smooth patient scheduling. They are essential to our operations, providing prompt, courteous service both in person and over the phone.