Front Desk Receptionist

National Vision, Inc.; Fort Wayne (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading optical retailer as a part-time Receptionist in Fort Wayne, Indiana. You will provide excellent customer service, manage patient records, and facilitate appointments. Enjoy competitive pay, comprehensive benefits, and Sundays off. Be part of a team that values professional growth and customer satisfaction.

Benefits

Health and Dental Insurance

401(k) with Company Match

Paid Personal Time Off

Holidays

Parental Leave

Eyewear Discounts

Qualifications

• 0-2 years of related experience or training preferred.
• Experience handling multiple phone lines preferred.

Responsibilities

• Ensure high-quality customer service while following all safety protocols.
• Schedule and confirm appointments, follow-up visits, and classes.
• Maintain a smooth flow of customers through the store.

Skills

Organizational Skills

Education

High School Diploma

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

Type:

Part-time

Job Responsibilities

What would you do? – The Specifics

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans; obtain necessary documentation from insurance companies.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and prepare patient files for the next day's appointments.
• Check order status and notify customers of arrivals or delays.
• Keep the reception area tidy and well-stocked with necessary materials.
• Receive, sort, and distribute daily mail/deliveries; maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years of related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Education: High School Diploma or equivalent.

Additional Information

Taking care of our people

We understand the importance of financial health and security. We offer competitive compensation, including bonus potential, and a comprehensive benefits package such as health and dental insurance, 401(k) with company match, flexible spending accounts, paid personal time off, holidays, parental leave, eyewear discounts, and more. We are committed to professional growth through training, educational courses, and internal promotions.

We are an equal opportunity employer. Qualified applicants are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other protected characteristics.

America's Best, part of National Vision, is one of the largest optical retailers in the U.S., with over 1000 stores. We combine eyewear and eye care into one excellent experience at a low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists greet and welcome customers warmly, keep organized patient records, and facilitate smooth scheduling. They are essential to our operations, providing prompt, courteous service both on the phone and in person.

How would you like Sundays off? Yes, every Sunday we’re closed!