Remote Healthcare Receptionist

SARL ARTILEC; Waterford (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a friendly and tech-savvy Healthcare Receptionist to be the first point of contact for members and vendors. The ideal candidate will leverage their experience with cloud-based phone systems like RingCentral and excel in a fast-paced environment. This role involves managing high call volumes, assisting patients with scheduling, and maintaining front desk operations while ensuring compliance with HIPAA regulations. With competitive pay and comprehensive benefits, this position offers a great opportunity for career advancement in the healthcare sector.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

401(k) Matching

Employee Assistance Program

Employee Discount

Flexible Spending Account

Life Insurance

Qualifications

• Minimum of 1 year experience as a receptionist in a healthcare setting.
• Proven experience using RingCentral or similar VoIP communication platforms.

Responsibilities

• Answer and route a high volume of incoming calls using RingCentral.
• Greet patients and visitors in a warm and professional manner.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Bilingual (English/Spanish)

Tools

RingCentral

MS Office

Google Workspace

Job description

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

We are seeking a professional, friendly, and tech-savvy Healthcare Receptionist to serve as the first point of contact for our members, vendors, and partners. The ideal candidate will have prior experience using RingCentral or similar cloud-based phone systems, a strong background in customer service, and the ability to manage high call volumes efficiently and courteously.

Key Responsibilities

Phone & Communication:

• Answer and route a high volume of incoming calls using the RingCentral phone system
• Screen and direct calls appropriately, taking accurate messages when needed
• Monitor voicemails and ensure timely callbacks and follow-ups
• Provide information to callers regarding clinic hours, services, policies, and appointments
  
  

Patient Interaction

• Greet patients and visitors in a warm and professional manner
• Check patients in and out, ensuring all information is accurate and complete
• Assist with scheduling, rescheduling, and confirming appointments
• Handle inquiries related to insurance, billing, and basic medical services
  
  

Administrative Duties

• Maintain front desk operations, including faxing, scanning, and filing documents
• Verify insurance eligibility and collect co-pays or other payments
• Maintain confidentiality of all patient records in compliance with HIPAA
• Support clinical and administrative teams as needed with additional tasks
  
  

Qualifications

Required:

• Minimum of 1 year of experience as a receptionist in a healthcare setting
• Proven experience using RingCentral or similar VoIP communication platforms
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Comfortable multitasking in a fast-paced environment
• Proficient in using basic office software (e.g., MS Office, Google Workspace)
  
  

Preferred

• Bilingual (English/Spanish or other languages) a plus
• Knowledge of medical terminology
  
  

Compensation & Benefits

• Competitive hourly rate of $18.00
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for career advancement and training
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
  
  

Schedule

• 8 hour shift
• Monday to Friday