Front Desk Receptionist

Ultimate Staffing; Garner (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Ultimate Staffing is seeking a friendly Front Desk Receptionist to be the welcoming face of our Garner office. You will handle calls, greet visitors, and support the service team to keep daily operations running smoothly.

In this role you will manage messages, document requests, and maintain organized records, while maintaining a professional, polished front office environment for clients and staff.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, admin, customer service, or office support preferred.
• Strong verbal and written communication skills required.
• Excellent telephone etiquette and customer service skills.
• Ability to record information and manage multiple tasks simultaneously.
• Proficient with basic office equipment (phones, copiers, computers).
• Strong organizational skills and attention to detail.
• Dependable, punctual, and professional in appearance and conduct.

Responsibilities

• Answer and direct incoming phone calls in a professional manner.
• Record customer service requests and create work orders.
• Take messages and maintain notes on inquiries and callbacks.
• Welcome visitors, clients, and vendors to the office.
• Open the door and receive deliveries and shipments.
• Distribute mail and packages to the appropriate personnel.
• Maintain organized records of work orders and communications.
• Provide general administrative support to office and field staff.
• Ensure the front reception area remains clean and professional.

Skills

Verbal communication

Written communication

Telephone etiquette

Organization

Multitasking

Office equipment

Education

High school diploma or equivalent

Job description

The Front Desk Receptionist serves as the first point of contact for customers, vendors, and visitors. This role is responsible for managing incoming communications, documenting service requests, supporting the service department, and handling general front office duties to ensure the smooth operation of the construction office.

Key Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner.
• Record customer service requests and create detailed work orders for the Service Manager.
• Take accurate messages and maintain notes regarding customer inquiries and callback requests.
• Welcome visitors, clients, and vendors to the office.
• Open the door and receive deliveries, packages, and incoming shipments.
• Monitor and distribute incoming mail and packages to appropriate personnel.
• Check and retrieve mail from the street mailbox on a daily basis.
• Maintain organized records of work orders, phone messages, and customer communications.
• Provide general administrative support to office and field staff as needed.
• Ensure the front reception area remains clean, organized, and professional.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, administrative assistant, customer service, or office support experience preferred.
• Strong verbal and written communication skills.
• Excellent telephone etiquette and customer service skills.
• Ability to accurately record information and manage multiple tasks simultaneously.
• Proficient with basic office equipment, including phones, copiers, and computers.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and professional in appearance and conduct.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.