Front Desk & Public Services Associate

MaineGuide; Lewiston (ME); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance Coverage

Dental Insurance

Retirement Plan

Paid holidays & vacation

Job summary

The Department of Health and Human Services (DHHS) Lewiston District Office seeks a Customer Representative Associate II. You will provide receptionist and administrative support, greet visitors, screen inquiries, and route them to the appropriate staff.

Responsibilities include handling calls, scheduling rooms, processing mail, managing badges, stocking supplies, and training coverage for the front desk. This role requires strong customer service and organizational skills in a public-facing

Qualifications

• Experience applying quality customer service to assist the public with applications and services.
• Ability to use independent decision-making per standard procedures.
• Experience with standard workplace equipment and applications.

Responsibilities

• Welcomes and screens visitors and directs to appropriate staff.
• Receives, routes, and logs all calls and walk-ins.
• Troubleshoots equipment and assists with tech requests.
• Schedules conference and interview rooms.
• Issues and tracks visitor badges.
• Processes mail and maintains supplies.
• Trains staff covering reception area.
• Performs additional related duties.

Skills

MS Word

Excel

Outlook

SharePoint

Administrative duties

Customer service

Job description

The Department of Health and Human Services (DHHS) Lewiston District Office seeks a Customer Representative Associate II. You will provide receptionist and administrative support, greet visitors, screen inquiries, and route them to the appropriate staff.

Responsibilities include handling calls, scheduling rooms, processing mail, managing badges, stocking supplies, and training coverage for the front desk. This role requires strong customer service and organizational skills in a public-facing