Receptionist

State of Main; Lewiston (AL); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13 paid holidays

3+ weeks of vacation leave

Health Insurance Coverage

Dental Insurance

Retirement Plan

Parental leave

Public Service Student Loan Forgivenes

Descripción de la vacante

The State of Maine Department of Health and Human Services in Lewiston is seeking a Customer Representative Associate II to provide reception and administrative support. The role involves greeting visitors, screening questions, handling calls, scheduling rooms, and assisting staff with daily office tasks.

Ideal candidates have experience in administrative duties and customer service, and proficiency in MS Word, Excel, Outlook, and SharePoint.

Formación

• Skilled in standard workplace equipment and applications including MS Word, Excel, Outlook and SharePoint.
• Experience performing a broad range of administrative duties.
• Experience in customer service with face-to-face client interaction.

Responsabilidades

• Greet and screen visitors and determine needs; refer to appropriate staff.
• Receive, route, and log all calls and walk-in traffic.
• Troubleshoot equipment and provide tech assistance guidance.
• Schedule conference and interview rooms; manage room calendars.
• Issue and track visitor access badges.
• Process outbound and inbound mail.
• Inventory and restock office supplies and equipment.
• Train staff covering the reception area.
• Other tasks as assigned within the classification.

Conocimientos

MS Word

Excel

Outlook

SharePoint

Customer service

Administrative duties

Descripción del empleo

Department of Health and Human Services (DHHS)

Customer Representative Associate II

Opening Date: October 7, 2026

Closing Date: October 21, 2026

Job Class Code: 6598

Grade: 13 (Administrative Services)

Salary: $18.08 - $26.03 per hour

Position Number: 02022-5431

Location: This recruitment is being conducted for a vacancy located in Lewiston.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities

This position will provide supportive services by performing reception and administrative tasks within the DHHS Lewiston District Office. Responsibilities include, but are not limited to:

• Greeting/screening individuals coming into the office and asking questions to determine needs and referring to appropriate employee, unit or office for services;
• Receiving, routing and transferring all incoming calls and documenting all walk in traffic on the electronic walk-in log;
• Troubleshooting equipment and advising others requesting technical assistance;
• Scheduling conference rooms and interview rooms;
• Issuing and tracking visitor access badges;
• Processing outgoing and incoming mail;
• Inventorying and restocking office supplies and equipment;
• Training employees providing coverage for the reception area;
• Other tasks, as assigned, that fall within the classification.

Minimum Qualifications

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

The background of well-qualified candidate will demonstrate experience in the following areas:

1. Skilled in the use of standard workplace equipment and applications (MS Word, EXCEL, Outlook, SharePoint, etc.).
2. Prior experience performing a broad range of administrative duties.
3. Prior experience working with customer service which involves direct face-to-face contact with clients.

Agency information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health through the Maine Center for Disease Control and Prevention, operates two state psychiatric hospitals, and provides oversight to health care providers through the licensing division. DHHS is the largest executive branch department in Maine, employing over 3,000 people across the state.

District Operations is a statewide unit within the DHHS Division of Facilities Management that coordinates facilities operations, performs diverse administrative functions and provides clerical support services to the Department.

Benefits of working for the State of Maine

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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For questions about this position, please contact Ian Bullock, Office Manager at 207-795-4433, or by email [e-mail]