Front Desk PSA I - Otolaryngology

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Job summary

Jefferson Health in Philadelphia seeks a Patient Services Associate I to handle front desk duties, verify insurance and demographics, and support patient flow. You will process arrivals and departures, schedule appointments via EPIC, and ensure courteous treatment aligned with the Jefferson Experience.

The role emphasizes HIPAA compliance, strong communication with patients, and maintaining efficient practice operations in an outpatient setting at the Chestnut Street location.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous communication

Confidentiality

Multi-tasking under pressure

Job description

Jefferson Health in Philadelphia seeks a Patient Services Associate I to handle front desk duties, verify insurance and demographics, and support patient flow. You will process arrivals and departures, schedule appointments via EPIC, and ensure courteous treatment aligned with the Jefferson Experience.

The role emphasizes HIPAA compliance, strong communication with patients, and maintaining efficient practice operations in an outpatient setting at the Chestnut Street location.