Front Desk Patient Services Associate I – Otolaryngology

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate (PSA) I to support front desk operations at an outpatient practice. The role involves greeting patients, verifying insurance and demographics, and scheduling appointments using EPIC to ensure smooth patient flow and prompt service.

The PSA I will uphold the Jefferson Experience, maintain patient privacy, and assist with efficient check-in and check-out processes in a courteous, professional manner.

Qualifications

• Must communicate courteously with patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.
• Proficiency with HIPAA privacy and security requirements.

Responsibilities

• Processes check in and check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

Skills

Customer service

HIPAA compliance

Communication

Confidentiality

Multitasking

Work under pressure

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate (PSA) I to support front desk operations at an outpatient practice. The role involves greeting patients, verifying insurance and demographics, and scheduling appointments using EPIC to ensure smooth patient flow and prompt service.

The PSA I will uphold the Jefferson Experience, maintain patient privacy, and assist with efficient check-in and check-out processes in a courteous, professional manner.