Patient Services Associate II: Otolaryngology

Jefferson Health; Cherry Hill Township (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

New Hire Bonus

Top-Tier health insurance

Career advancement opportunities

Employee discounts on products and f

Generous PTO

Tuition Reimbursement

Job summary

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals and departures, verifying demographics, insurance, and referrals. This role supports a smooth flow of patients to examination rooms in a fast-paced healthcare setting.

The PSA II will work with a team to greet patients, handle requests professionally by phone or in person, and obtain necessary pre-certifications for procedures.

Qualifications

• HS Diploma or equivalent required.
• Experience: Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Professional communication

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals and departures, verifying demographics, insurance, and referrals. This role supports a smooth flow of patients to examination rooms in a fast-paced healthcare setting.

The PSA II will work with a team to greet patients, handle requests professionally by phone or in person, and obtain necessary pre-certifications for procedures.