Front Desk Pro: Patient Concierge & Admin

Smile Doctors; Montgomery (AL); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

Paid time off and holidays

Discounts on braces and aligners

Job summary

Kingry Orthodontics is seeking a Front Desk Coordinator to join our growing team in Montgomery, AL. The role involves greeting patients, handling calls, and coordinating appointments with a focus on customer service and accurate information flow.

Responsibilities include verifying insurance, updating patient records, and assisting with billing and marketing efforts. A positive attitude and reliable communication are essential for success in this role.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s).
• Perform various administrative duties.
• Welcome visitors, provide information about clinic features.
• Answer, screen, and route incoming calls and take messages.
• Check in and collect general information from patients on first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print appointment reminders and school/work excuses.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from everyone.

Skills

Verbal communication

Written communication

Bilingual (not required)

Education

High School Diploma or equivalent

Job description

Kingry Orthodontics is seeking a Front Desk Coordinator to join our growing team in Montgomery, AL. The role involves greeting patients, handling calls, and coordinating appointments with a focus on customer service and accurate information flow.

Responsibilities include verifying insurance, updating patient records, and assisting with billing and marketing efforts. A positive attitude and reliable communication are essential for success in this role.