Front Desk Coordinator — Patient Care & Scheduling

FHLB Des Moines; Lebanon (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off & Holiday Pay

401(k) with Company Match

Flexible Health Insurance Options

Job summary

Westrock Orthodontics is seeking a Front Desk Coordinator to join the team. The role focuses on scheduling patient appointments, managing records, verifying insurance, and delivering friendly patient service.

The position emphasizes accuracy, organization, and teamwork in a fast-paced dental front desk environment. Ideal candidates will have a high school diploma, about two years of office experience, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• 2 years of office experience preferred.
• Proficient with basic computer systems and office software.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication.
• Legible handwriting.
• Ability to multitask and work efficiently under pressure.
• Professional, respectful, and team-oriented attitude.

Responsibilities

• Schedule and confirm patient appointments.
• Maintain and update dental health records.
• Verify insurance eligibility and assist with billing inquiries.
• Manage patient accounts and documentation.
• Provide friendly and professional customer service in person and by phone.
• Support front desk operations, including restocking supplies and general housekeeping.

Skills

Office experience

Proficient with computers

Organizational skills

Verbal & written communication

Attention to detail

Team-oriented

Education

High school diploma or equivalent

Tools

Office software

Job description

Westrock Orthodontics is seeking a Front Desk Coordinator to join the team. The role focuses on scheduling patient appointments, managing records, verifying insurance, and delivering friendly patient service.

The position emphasizes accuracy, organization, and teamwork in a fast-paced dental front desk environment. Ideal candidates will have a high school diploma, about two years of office experience, and strong communication skills.