Front Desk Coordinator — Patient Experience & Admin

Smile-Doctors; Southaven (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Braces discounts

Job summary

Smile Doctors in Mississippi is seeking a Front Desk Coordinator I to join our growing orthodontic team. You will greet patients, determine the nature of visits, and notify the appropriate team member to ensure smooth patient flow.

The role also involves administrative tasks such as answering calls, checking in patients, verifying insurance, scheduling, handling payments, updating records, and supporting marketing initiatives to foster practice growth and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 1 year administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and assist customers, determine nature of visit, and notify appropriate team member.
• Answer, screen, and route calls; take messages as needed.
• Check-in patients and collect information on first visit.
• Verify insurance information.
• Schedule appointments for returning patients and send reminders.
• Process payments and post to accounts.
• Coordinate shipments and mail; update patient information.
• Support internal marketing initiatives.

Skills

Verbal communication

Written communication

Listening skills

Education

High school diploma

Job description

Smile Doctors in Mississippi is seeking a Front Desk Coordinator I to join our growing orthodontic team. You will greet patients, determine the nature of visits, and notify the appropriate team member to ensure smooth patient flow.

The role also involves administrative tasks such as answering calls, checking in patients, verifying insurance, scheduling, handling payments, updating records, and supporting marketing initiatives to foster practice growth and a positive patient experience.