Front Desk Coordinator: Patient Care & Scheduling Pro

Rock Dental Brands; Lebanon (KY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth Opportunities

Paid Time Off

401(k) with Company Match

Health Insurance Options

Job summary

Rock Dental Brands is seeking a Front Desk Coordinator for Westrock Orthodontics to join a patient-focused team. You will manage scheduling, records, insurance verification, and billing inquiries while delivering friendly, professional service in person and over the phone.

The role emphasizes organization, effective communication, and teamwork, with opportunities for growth in a supportive dental family environment.

Qualifications

• High school diploma or equivalent.
• 2 years of office experience preferred.
• Proficient in basic computer systems and office software.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication.
• Legible handwriting.
• Ability to multitask and work efficiently under pressure.
• Professional, respectful, and team-oriented attitude.

Responsibilities

• Schedule and confirm patient appointments.
• Maintain and update dental health records.
• Verify insurance eligibility and assist with billing inquiries.
• Manage patient accounts and documentation.
• Provide friendly and professional customer service in person and by phone.
• Support front desk operations, including restocking supplies and general housekeeping.

Skills

Customer service orientation

Multi-tasking

Communication skills

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

Office software

Dental office software

Computer literacy

Job description

Rock Dental Brands is seeking a Front Desk Coordinator for Westrock Orthodontics to join a patient-focused team. You will manage scheduling, records, insurance verification, and billing inquiries while delivering friendly, professional service in person and over the phone.

The role emphasizes organization, effective communication, and teamwork, with opportunities for growth in a supportive dental family environment.