Dental Front Office & Patient Experience Coordinator

Affordable Care, LLC; Montgomery (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid holidays

Vacation

PTO

Hospital indemnity

Accident insurance

Critical illness insurance

Job summary

Affordable Dentures & Implants in Montgomery, AL seeks an experienced Dental Front Office Coordinator to be the first contact for patients. You will manage check-in/out, scheduling, insurance verification, and treatment plan reviews, while coordinating with dentists, assistants, and labs.

Customer service skills and bilingual ability are highly valued in a fast-paced practice. The role offers opportunities for growth within a supportive dental team, with emphasis on accurate billing, patient

Qualifications

• High school diploma or equivalent required.
• Experience in a dental office or healthcare setting preferred, with patient scheduling or treatment coordination experience.
• Knowledge of dental insurance verification, benefit breakdowns, and predeterminations.
• Experience discussing treatment estimates and patient financing options.
• Familiarity with dental practice management software (Dentrix preferred).
• Bilingual candidates are encouraged to apply.

Responsibilities

• Greet patients and provide a warm, professional first impression.
• Manage check-in/out, scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations as applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations and estimated patient financial responsibility.
• Collect co-pays and payments and maintain financial records.
• Maintain accounts receivable and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions on appointments, treatment, insurance, and payments.
• Maintain electronic dental records (EHR/EMR) and HIPAA-compliant documentation.
• Coordinate communication among patients, dentists, assistants, and lab staff.
• Support daily office operations to ensure efficient patient flow.

Skills

Customer service

Communication

Multitasking

Bilingual (English/Spanish)

Education

High school diploma

Tools

Dentrix

Eaglesoft

Open Dental

Curve Dental

Job description

Affordable Dentures & Implants in Montgomery, AL seeks an experienced Dental Front Office Coordinator to be the first contact for patients. You will manage check-in/out, scheduling, insurance verification, and treatment plan reviews, while coordinating with dentists, assistants, and labs.

Customer service skills and bilingual ability are highly valued in a fast-paced practice. The role offers opportunities for growth within a supportive dental team, with emphasis on accurate billing, patient