Guest Experience Lead - Front Desk (Night Shift Premium)

Tapestry Conshohocken; Raleigh (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Great Benefits including medical plans

401K with company contribution

Life Insurance

Disability Programs

Verizon Wireless Discount

Education Assistance Programs

Job summary

StudioRes Marriott Raleigh North is hiring a Front Desk Clerk to provide warm, professional check-in/out experiences and concierge assistance to guests in Raleigh, NC. This on-site, full-time role requires strong communication, multitasking, and guest-service orientation, with overnight shift options and weekend availability.

The position offers competitive pay, benefits, and opportunities to work with a collaborative team across housekeeping, maintenance, sales and operations, ensuring guest

Qualifications

• Knowledge of Microsoft Office products.
• Knowledge of hospitality guest management systems.
• Excellent verbal and written communications skills.
• Good organizational skills, detail oriented.
• Comfortable working in an environment that requires multitasking.
• Focused on providing exceptional customer service.
• Able to problem solve and resolve issues effectively and efficiently.

Responsibilities

• Ensure an excellent first impression for all guests and potential guests.
• Offer assistance to guests and provide concierge service regarding hotel and the community.
• Ensure guests’ check-in and departure experience is warm and welcoming.
• Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations.
• Assist in processing laundry.
• Responsible to utilize and follow all Safety and Security procedures.
• Responsible for secure cash handling and processing procedures.
• Manage confidential information for the company and guests.
• Responsible for proper administration for key control.
• Routinely conduct property/security walks.

Skills

Microsoft Office

Hospitality systems

Verbal & written communications

Organizational skills

Multitasking

Customer service

Problem solving

Job description

StudioRes Marriott Raleigh North is hiring a Front Desk Clerk to provide warm, professional check-in/out experiences and concierge assistance to guests in Raleigh, NC. This on-site, full-time role requires strong communication, multitasking, and guest-service orientation, with overnight shift options and weekend availability.

The position offers competitive pay, benefits, and opportunities to work with a collaborative team across housekeeping, maintenance, sales and operations, ensuring guest