Front Desk Pro: Guest Experience & Revenue Support

Hampton Inn Titusville/I-95 Kennedy Space Center; Titusville (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Insurance

401(K) with Company Match

Paid Time Off

Hilton PEP System experience preferred

Job summary

Hampton Inn Titusville/I-95 Kennedy Space Center is seeking a Front Desk Agent to greet guests, process check-ins/outs, and ensure accurate nightly accounting for smooth hotel operations.

The role requires a minimum of 2 years front desk or related hospitality experience, strong communication skills, and the ability to multitask during busy shifts. Hilton PEP experience is preferred; training and growth within the Hilton family are available.

Qualifications

• Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing).
• Strong communication and customer service skills with a pleasant, professional demeanor.
• Knowledge of accounting, auditing, and report preparation.
• Ability to multitask and work efficiently during busy shifts.
• Comfortable standing for long periods and able to lift up to 50 pounds when needed.
• Hilton PEP System experience preferred but not required.

Responsibilities

• Greet and assist guests with check-ins, check-outs, reservations, and inquiries.
• Process reservations, cancellations, and coordinate guest services across departments.
• Maximize room revenue through effective suggestive selling.
• Audit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactions.
• Verify end-of-day reports and work completed by other departments.
• Handle guest complaints professionally, ensuring quick and positive resolutions.
• Operate front office equipment including cash register, PBX phone system, and franchise terminals.
• Maintain an organized, welcoming, and clean front desk area.
• Participate in management-on-duty (MOD) rotation as scheduled.
• Perform additional tasks as needed to support hotel operations.

Job description

Hampton Inn Titusville/I-95 Kennedy Space Center is seeking a Front Desk Agent to greet guests, process check-ins/outs, and ensure accurate nightly accounting for smooth hotel operations.

The role requires a minimum of 2 years front desk or related hospitality experience, strong communication skills, and the ability to multitask during busy shifts. Hilton PEP experience is preferred; training and growth within the Hilton family are available.