Front Desk Manager - Guest Experience Leader

Hampton Inn Titusville/I-95 Kennedy Space Center; Titusville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Hilton travel discounts

Positive work culture

Training and leadership development

Growth opportunities

Job summary

Hampton Inn Titusville is seeking a Front Desk Manager to lead the guest services team while upholding the friendly, reliable service our guests expect. You’ll train staff, handle escalated guest issues, and optimize front desk operations to deliver seamless experiences.

Lead by example with strong communication and problem-solving, manage budgets and reservations, and drive guest satisfaction through proactive service and upselling.

Qualifications

• 2+ years of front desk or hospitality experience; supervisory experience strongly preferred.
• Excellent communication, problem-solving, and multitasking skills.
• Experience managing budgets, reservations, and guest recovery.

Responsibilities

• Oversee check-ins/outs, reservations, guest inquiries, and complaints
• Coach and empower your team to deliver outstanding service
• Ensure fast, friendly, and accurate service at all touchpoints
• Lead by example with positive guest interactions
• Follow up personally on guest complaints to ensure satisfaction
• Interview, train, and mentor front desk associates
• Conduct ongoing coaching and performance development
• Host regular team meetings and encourage open communication
• Create a culture of accountability, positivity, and hospitality
• Manage front desk budget, billing, and cash handling
• Monitor occupancy rates, forecast demand, and implement revenue strategies
• Encourage upselling and suggestive selling to boost room revenue
• Oversee daily reporting, night audit, and financial accuracy
• Assist with reservations to optimize ADR and occupancy
• Ensure compliance with Hilton brand standards, health codes, and safety regulations
• Enforce proper procedures for guest safety, key control, and emergency protocols
• Participate in property inspections and maintain front desk cleanliness
• Participate in the Manager-on-Duty rotation
• Be available to support team during high-traffic times and call-outs
• Collaborate across departments to ensure a seamless guest experience
• Assist with community engagement, events, and social media involvement

Skills

Front desk experience

Supervisory experience

Communication skills

Problem solving

Multitasking

Education

Associate's degree in hospitality or business

Tools

Front desk systems

Job description

Hampton Inn Titusville is seeking a Front Desk Manager to lead the guest services team while upholding the friendly, reliable service our guests expect. You’ll train staff, handle escalated guest issues, and optimize front desk operations to deliver seamless experiences.

Lead by example with strong communication and problem-solving, manage budgets and reservations, and drive guest satisfaction through proactive service and upselling.