Guest-Focused Front Desk Pro — Growth & Benefits

Lincoln Hospitality Management, LLC; Port Saint Lucie (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Supportive team environment

Opportunity to grow within the Hilton 

Job summary

Hampton Inn & Suites – Port St. Lucie, FL is seeking a Front Desk Agent who brings a friendly, guest-focused attitude and strong communication skills. You will welcome guests, manage reservations, answer phones, assist other departments, and strive to maximize room revenue through upselling.

Prior front desk experience is preferred but not required; a high school diploma and flexible weekend availability complete the profile for a welcoming, professional guest experience.

Qualifications

• Friendly, reliable, guest-focused attitude.
• Strong communication and customer service skills.
• Ability to handle guest concerns calmly and professionally.
• Comfortable using reservation and inventory systems (or eager to learn!).
• 2+ years in customer service, sales, or similar roles welcomed
• High school diploma or equivalent; flexible availability including weekends/holidays.

Responsibilities

• Welcome guests with a smile and handle smooth, efficient check-ins & check-outs.
• Manage reservations, cancellations, and special requests.
• Answer phones, coordinate guest needs, and assist other departments.
• Maximize room revenue through suggestive selling.
• Handle cash, billing, and guest accounts accurately.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies, safety procedures, and brand standards.
• Jump in to help wherever needed to keep operations running smoothly.

Skills

Friendly attitude

Customer service

Calm & professional

Reservation systems

2+ years in CS/sales

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

Hampton Inn & Suites – Port St. Lucie, FL is seeking a Front Desk Agent who brings a friendly, guest-focused attitude and strong communication skills. You will welcome guests, manage reservations, answer phones, assist other departments, and strive to maximize room revenue through upselling.

Prior front desk experience is preferred but not required; a high school diploma and flexible weekend availability complete the profile for a welcoming, professional guest experience.