Front Desk Agent

Hampton Inn Titusville/I-95 Kennedy Space Center; Titusville (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Insurance

401(K) with Company Match

Paid Time Off

Hilton PEP System experience preferred

Job summary

Hampton Inn Titusville/I-95 Kennedy Space Center is seeking a Front Desk Agent to greet guests, process check-ins/outs, and ensure accurate nightly accounting for smooth hotel operations.

The role requires a minimum of 2 years front desk or related hospitality experience, strong communication skills, and the ability to multitask during busy shifts. Hilton PEP experience is preferred; training and growth within the Hilton family are available.

Qualifications

• Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing).
• Strong communication and customer service skills with a pleasant, professional demeanor.
• Knowledge of accounting, auditing, and report preparation.
• Ability to multitask and work efficiently during busy shifts.
• Comfortable standing for long periods and able to lift up to 50 pounds when needed.
• Hilton PEP System experience preferred but not required.

Responsibilities

• Greet and assist guests with check-ins, check-outs, reservations, and inquiries.
• Process reservations, cancellations, and coordinate guest services across departments.
• Maximize room revenue through effective suggestive selling.
• Audit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactions.
• Verify end-of-day reports and work completed by other departments.
• Handle guest complaints professionally, ensuring quick and positive resolutions.
• Operate front office equipment including cash register, PBX phone system, and franchise terminals.
• Maintain an organized, welcoming, and clean front desk area.
• Participate in management-on-duty (MOD) rotation as scheduled.
• Perform additional tasks as needed to support hotel operations.

Job description

Why Join Our Team?

At Hampton Inn Titusville, we offer more than just a job — we provide a career opportunity in a friendly, supportive environment where your contributions matter. Enjoy a competitive wage along with great benefits designed to keep you healthy, secure, and balanced.

What We Offer:

• Competitive Pay

• Medical, Dental & Vision Insurance

• 401(K) with Company Match

• Paid Time Off

• Preferred: Experience with Hilton PEP Operating System

• Team atmosphere that values respect and growth

• Opportunities to develop your hospitality career within the Hilton family

What You’ll Do:

As our Front Desk Agent, you’ll be the friendly face our guests see at check-in, and the detail-oriented pro who ensures our accounting is accurate at night. Your role helps create memorable stays and keeps hotel operations running smoothly.

• Greet and assist guests with check-ins, check-outs, reservations, and inquiries

• Process reservations, cancellations, and coordinate guest services across departments

• Maximize room revenue through effective suggestive selling

• Audit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactions

• Verify end-of-day reports and work completed by other departments

• Handle guest complaints professionally, ensuring quick and positive resolutions

• Operate front office equipment including cash register, PBX phone system, and franchise terminals

• Maintain an organized, welcoming, and clean front desk area

• Participate in management-on-duty (MOD) rotation as scheduled

• Perform additional tasks as needed to support hotel operations

What We’re Looking For:

• Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing)

• Familiarity or willingness to quickly learn Hilton franchise front desk standards and procedures

• Strong communication and customer service skills with a pleasant, professional demeanor

• Knowledge of accounting, auditing, and report preparation

• Ability to multitask and work efficiently during busy shifts

• Comfortable standing for long periods and able to lift up to 50 pounds when needed

• High school diploma or equivalent required

• Hilton PEP System experience preferred but not required

Shift Schedule:

• 5 Morning Shifts (7AM-3PM)
  (Schedule flexibility is a plus)

Hampton Inn Titusville is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.