Guest Services Concierge – Front Desk & Reservations (PTO)

Hilton Garden Inn Mobile West; Mobile (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO Available

Vacation Available

Benefits & discounts available

Other employment incentives available

Job summary

Hilton Garden Inn Mobile West in Mobile, AL is seeking a courteous Front Desk Agent to welcome guests, handle check-ins and check-outs, and assist with guest inquiries. You will provide local recommendations, manage phone calls, and take reservations with a focus on exceptional service.

The role includes duties such as arranging transportation and maintaining accurate guest records, with benefits like PTO, vacation time, and other incentives offered by the hotel.

Responsibilities

• Check guests in and out of their rooms
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Answer the phone and direct the call
• Take reservations on the phone
• Arrange transportation for guests
• Maintain the record of guests that have checked in and out

Job description

Hilton Garden Inn Mobile West in Mobile, AL is seeking a courteous Front Desk Agent to welcome guests, handle check-ins and check-outs, and assist with guest inquiries. You will provide local recommendations, manage phone calls, and take reservations with a focus on exceptional service.

The role includes duties such as arranging transportation and maintaining accurate guest records, with benefits like PTO, vacation time, and other incentives offered by the hotel.