Guest Services Specialist — Hotel Front Desk

WoodSpring Suites Pensacola West; Pensacola (FL); On-site; USD 19,286 - 22,041; Part time

Job summary

WoodSpring Suites Pensacola West is looking for an enthusiastic front desk agent to join our guest services team. In this role, you will greet guests, manage check-ins and check-outs, and ensure excellent service delivery. Strong communication and customer service skills are essential.

The ideal candidate will have experience in the hotel industry, be well-versed in handling inquiries, and possess a knack for managing guest relations effectively. Competitive hourly compensation between $14 and $16 is offered.

Qualifications

• Must have at least 1 year of hotel industry experience or related job.
• Able to handle customer complaints effectively.
• Exhibits working knowledge of Microsoft Office.

Responsibilities

• Greet, check-in, and check out guests.
• Manage room bookings and respond to guest inquiries.
• Conduct regular property walks to ensure cleanliness.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Telephone handling

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

WoodSpring Suites Pensacola West is looking for an enthusiastic front desk agent to join our guest services team. In this role, you will greet guests, manage check-ins and check-outs, and ensure excellent service delivery. Strong communication and customer service skills are essential.

The ideal candidate will have experience in the hotel industry, be well-versed in handling inquiries, and possess a knack for managing guest relations effectively. Competitive hourly compensation between $14 and $16 is offered.