Guest Experience Agent — Front Desk & Reservations

TownePlace Suites - Dothan, RAM Hotels; Dothan (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms and?

Opportunities for advancement within 0

Professional development opportunities

Positive and supportive work 환경

Job summary

TownePlace Suites - Dothan, RAM Hotels is seeking a friendly Front Desk Agent to welcome guests, manage reservations, and handle check-in and check-out with accuracy. You will use a computerized system, answer inquiries, and ensure a smooth arrival experience.

Ideal candidates have strong communication and multitasking abilities, with experience in customer service. Candidates must be flexible to work evenings, weekends, and holidays, and be comfortable with basic computer software.

Qualifications

• Previous experience in front desk or customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Tools

Reservation software

Microsoft Office

Job description

TownePlace Suites - Dothan, RAM Hotels is seeking a friendly Front Desk Agent to welcome guests, manage reservations, and handle check-in and check-out with accuracy. You will use a computerized system, answer inquiries, and ensure a smooth arrival experience.

Ideal candidates have strong communication and multitasking abilities, with experience in customer service. Candidates must be flexible to work evenings, weekends, and holidays, and be comfortable with basic computer software.