Front Desk Practice Manager: Admin & Scheduling Lead

Acacia Network; New York (NY); On-site; USD 59,000 - 72,000; Full time

Job summary

Acacia Network is seeking a Practice Manager- Front Desk in New York City to organize front desk operations, staff scheduling, and administrative support within the program. Under the Program Director, you will ensure efficient daily office functions and smooth coordination of activities for mental health services.

The role requires strong multitasking, excellent interpersonal and written communication, attention to detail, and commitment to cultural diversity.

Qualifications

• 3+ years of relevant administrative experience.
• High School Diploma required; BA preferred.
• Ability to multi-task with strong organizational skills.
• Excellent interpersonal and written/verbal communication skills.
• Commitment to cultural diversity and sensitivity.

Responsibilities

• Organize and coordinate front desk operations and scheduling.
• Supervise front desk staff activities and workflow.
• Handle client comments, questions, and concerns.
• Maintain a neat and orderly front office to reflect agency standards.
• Report maintenance requests and coordinate with facilities.
• Coordinate with MIS for support as needed.
• Manage day-to-day operations of mental health services.
• Assist with billing documentation and timely reimbursements.
• Assist with scheduling to optimize staffing.
• Arrange cases, meetings, and room assignments for providers.
• Prepare pre-admission documentation for new referrals.
• Maintain charts, files and administrative records.
• Conduct audits for quality assurance and accountability.
• Provide required reports and statistics.

Skills

Team oriented

Interpersonal skills

Organizational skills

Multitasking

Written and verbal communication

Education

High School Diploma

Bachelor's degree preferred

Job description

Acacia Network is seeking a Practice Manager- Front Desk in New York City to organize front desk operations, staff scheduling, and administrative support within the program. Under the Program Director, you will ensure efficient daily office functions and smooth coordination of activities for mental health services.

The role requires strong multitasking, excellent interpersonal and written communication, attention to detail, and commitment to cultural diversity.