Front Desk Clerk

Acacia Network; New York (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Acacia Network is seeking a Front Desk Clerk to serve as the first point of contact at El Cemi Housing Development. You will greet tenants and visitors, answer inquiries, direct calls, and relay messages to staff to ensure smooth flow of clients through the organization.

Responsibilities include monitoring building rounds for safety, providing clerical support, and reporting incidents to authorities. Bi-lingual ability is a plus, and professionalism under pressure is essential.

Qualifications

• Bi-lingual is a plus.
• Ability to multi task with strong organizational skills.
• Commitment to cultural diversity and sensitivity.
• Professional demeanor under pressure.

Responsibilities

• Greets tenants/clients and answers questions about general services provided.
• Operates back-up phones and directs calls to the appropriate staff.
• Answers phone line and responds to inquiries from tenants/clients/service providers.
• Takes and relays messages to appropriate sources promptly.
• Conducts and logs building rounds for safety and compliance issues.
• Provides clerical support as needed.
• Responds to incidents and reports to proper authorities.
• Ensures front desk area is tidy at all times.

Skills

Bilingual (English/Spanish)

Multitasking

Organizational skills

Diplomacy

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW:

Under the direction of the Program Director, the Front Desk Clerk is the front-line representative of the organization. He/ She is responsible for making sure that clients, visitors, and staff feel welcome at El Cemi Housing Development. He/ she also works with the Social Service office to ensure a smooth flow of clients through the organization.

KEY ESSENTIALS:

• Greets tenants/ clients and answers questions about general services provided
• Serves as a general presence and visible deterrent to disorderly infractions
• Operates back- up phones and directs calls to the appropriate staff
• Answers phone line and responds to inquiries from tenants/ clients/ service providers in a courteous and professional manner
• Takes and relays messages in a timely manner to the appropriate source
• Conducts and logs building rounds for safety and compliance issues
• Provides clerical support as needed
• Responds to and reports all incidents, accidents, or medical emergencies to proper authorities
• Provides informal monitoring of tenants
• Ensures front desk area is tidy at all times

REQUIREMENTS:

• Bi-lingual is a plus.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multi task with strong organizational skills.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.