Front Desk Coordinator – Mental Health Practice

Laura E Asner Csw Pc; Arshamonaque (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Job summary

Advanced Counseling Associates seeks a compassionate Front Desk Receptionist to be the welcoming face of the practice. This full-time position requires empathy, discretion, and professionalism in a mental health setting, Monday–Friday, with details on start/end times provided by the team.

The role involves greeting clients, scheduling, verifying insurance, and maintaining confidential records. Experience with SimplePractice or TherapyNotes is a plus; bilingual abilities are a bonus.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• 1–2 years of front desk, administrative, or medical/mental health office experience preferred.
• Familiarity with HIPAA regulations and mental health privacy standards a plus.
• Experience with scheduling or EHR software (e.g., SimplePractice, TherapyNotes) a plus.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in sensitive or emotionally charged situations.
• Bilingual English/Spanish a plus but not required.

Responsibilities

• Greet and check in clients in a warm, professional, and confidential manner
• Answer and direct incoming phone calls; schedule and confirm appointments
• Verify insurance eligibility and collect co-pays or fees at time of service
• Maintain accurate client records in compliance with HIPAA regulations
• Coordinate scheduling with therapists and clinical staff
• Manage office supplies, mail, and general office organization
• Respond to client inquiries via phone and email with professionalism
• Handle sensitive situations calmly, compassionately, and with discretion

Skills

Communication skills

Discretion and professionalism

Bilingual English/Spanish

Education

High school diploma

Associate's degree preferred

Tools

SimplePractice

TherapyNotes

Practice management software

Job description

Advanced Counseling Associates seeks a compassionate Front Desk Receptionist to be the welcoming face of the practice. This full-time position requires empathy, discretion, and professionalism in a mental health setting, Monday–Friday, with details on start/end times provided by the team.

The role involves greeting clients, scheduling, verifying insurance, and maintaining confidential records. Experience with SimplePractice or TherapyNotes is a plus; bilingual abilities are a bonus.