Front Desk Assistant

PROMESA R.H.C.F.; New York (NY); On-site; USD 74,501,000 - 80,231,000; Full time

Job summary

Acacia Network is seeking a Front Desk Assistant in New York City to greet patients, verify insurance, and coordinate appointments in a fast-paced healthcare office.

The role requires 2-3 years of office experience, a high school diploma, bilingual English/Spanish preferred, and proficiency with Microsoft Office.

Qualifications

• 2-3 years’ previous relevant experience in an office setting.
• High School diploma or GED required; Associates Degree preferred.
• Proficient in Microsoft Office with strong typing and computer skills.

Responsibilities

• Greet all patients as they enter and exit our services.
• Verify and select the correct insurance company for all patients.
• Uses PTAR to verify patient’s eligibility for a metro card.
• Schedule all appointments in partnership with clinicians and providers.
• Ensure proper authorization for services with the billing/coding team.
• Assist in updating patient demographics at time of service.
• Submit daily checklist and maintain accurate census reporting.
• Assist in clerical duties as needed.

Skills

Bilingual English/Spanish

Customer service

Education

High School diploma or GED

Associate's Degree preferred

Tools

Microsoft Office

Typing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Assistant

Regular Full-Time New York City, NY, US

2 days ago Requisition ID: 2177

Salary: $27.03 Annually

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The maintenance worker is responsible for the general maintenance of the facilities which include but are not limited to repairs on heating and air conditioning equipment, hardware repairs, repairing light fixtures, plumbing repairs, moving equipment/furniture, painting and plastering walls, driving company vehicles and general carpentry needs of the facilities. A basic familiarity with the facilities mechanical plant is required.

KEY ESSENTIAL FUNCTIONS

• Responsible for greeting all patients as they come and exit our services.
• Responsible for verifying and selecting the correct insurance company for all patients.
• Uses PTAR to verify patient’s eligibility for a metro card.
• Works in partnership with clinicians and providers to schedule all appointments.
• Works in partnership with the billers and coders to make sure proper authorization for services is secured.
• Works in partnership with the billing department to alert them of any patient who requires MA, Marketplace application.
• Alerts supervisor of any patients with inactive insurance at time of discovery
• Works in partnership with all providers in rescheduling no shows.
• Pulls all case records for the providers the day before.
• Assist with loading encounters if needed.
• Maintains accurate records of billing claim submission.
• Ensures the accuracy of daily census reporting.
• Assists in clerical duties if needed.
• Responsible for updating patient’s demographic at time of service.
• Submit daily checklist.
• Engages in self-audits.
• Assist in third party billing as needed.
• Other duties and responsibilities assigned by the director.

REQUIREMENTS

• 2-3 years’ previous relevant experience in an office setting, Healthcare Industry preferred.
• High School diploma or GED required. Associates Degree preferred.
• Demonstrated knowledge of medical billing principles and practices.
• Proficient in Microsoft Office with strong typing and computer skills
• Experience working in a fast-paced administrative atmosphere.
• Bilingual and literate in English/Spanish highly preferred.
• Knowledge of medical terminology preferred.

WHY JOIN US?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.