Front Desk & Patient Services Coordinator

Socket.dev; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev in Texas is seeking a Front Desk Coordinator to be the first point of contact for patients. The role requires polished appearance and demeanor, strong communication, and a friendly, professional presence to greet visitors and answer inquiries.

You will handle check-ins, collect co-pays, manage scheduling and payments, ensure accurate demographics in the EMR, maintain HIPAA confidentiality, and support the office with multitasking in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum of one year in a customer service role.
• Proficiency in MS Word, Excel, PowerPoint and Outlook.

Responsibilities

• Check patients in, print out medication list and provide necessary paperwork.
• Collect co-pays and balance payments, set up recurring credit card payments when needed.
• Prepare schedule one day in advance and notify patients on payment plans.
• Document payments and non-payments and report to the manager daily.
• Verify and update patient demographics.
• Enter patient demographics into the EHR/EMR.
• Maintain HIPAA information and confidentiality; keep reception area tidy.
• Answer calls and check messages, EMR, and email daily.
• Travel as needed.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Socket.dev in Texas is seeking a Front Desk Coordinator to be the first point of contact for patients. The role requires polished appearance and demeanor, strong communication, and a friendly, professional presence to greet visitors and answer inquiries.

You will handle check-ins, collect co-pays, manage scheduling and payments, ensure accurate demographics in the EMR, maintain HIPAA confidentiality, and support the office with multitasking in a fast-paced environment.