Front Desk & Patient Services Specialist

Wellstar Health System, Inc.; Georgia; On-site; USD 34,000 - 45,000; Full time

Job summary

Wellstar Health System, Inc. in Georgia is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, register at check-in and check-out, answer calls, schedule appointments, and handle cash and administrative tasks to support the practice.

This role requires strong communication, basic medical terminology, insurance eligibility through Experion, and proficient computer skills in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Preferred customer service experience in healthcare.
• Knowledge of medical terminology and CPT-4/ICD-9/HCPCS preferred.
• Experience with insurance filing and eligibility processes.

Responsibilities

• Greet patients and guests warmly, identify self and practice per AIDET.
• Register and schedule appointments; check-in, check-out, and payments.
• Answer calls, direct to appropriate staff, and manage non-clinical tasks.
• Coordinate with clinic staff; ensure accuracy of paperwork and records.

Skills

Verbal and written communication

Customer service

Insurance filing knowledge

Medical terminology knowledge (CPT-4,

Computer skills

Education

High School Diploma / GED

Tools

Experion EHR

Job description

Wellstar Health System, Inc. in Georgia is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, register at check-in and check-out, answer calls, schedule appointments, and handle cash and administrative tasks to support the practice.

This role requires strong communication, basic medical terminology, insurance eligibility through Experion, and proficient computer skills in a fast-paced healthcare environment.