Patient Experience Navigator – Front Desk & Registration

Advocate Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a front desk receptionist to deliver compassionate patient service, register patients, verify insurance, schedule appointments, and assist billing functions. The role requires strong interpersonal skills and the ability to work both independently and on a team.

Experience with medical records software and front desk duties is preferred. Candidates should be comfortable in a fast-paced healthcare environment and support efficient patient flow.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment.
• Registers patients, verifies insurance, schedules, collects and receipting payments, and manages desk activities with accuracy.
• Encourages patient use of front-end technology during registration.
• Enters and maintains confidential patient information and assists billing functions as needed.
• Demonstrates knowledge of emergency codes and applicable regulations.
• Monitors inventory and stock medications and equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC seeks a front desk receptionist to deliver compassionate patient service, register patients, verify insurance, schedule appointments, and assist billing functions. The role requires strong interpersonal skills and the ability to work both independently and on a team.

Experience with medical records software and front desk duties is preferred. Candidates should be comfortable in a fast-paced healthcare environment and support efficient patient flow.