Front Desk & Patient Services Specialist

Warren Clinic, Inc.; Broken Arrow (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Warren Clinic in Broken Arrow, OK is seeking a Front Desk Receptionist to perform reception, registration and billing functions in the front office of the medical practice, supporting smooth patient flow. Responsibilities include greeting patients, scheduling appointments, collecting co-pays, posting charges, maintaining records and using EMR/billing software.

Candidates should have at least 6 months of customer service experience and strong PC and communication skills.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of front-facing customer service or medical office experience preferred.
• Demonstrated PC skills and ability to learn quickly.
• Excellent interpersonal, written and oral communication skills.
• Ability to organize and prioritize multiple tasks efficiently.
• Familiarity with EMR and billing processes.

Responsibilities

• Greet and direct patients and visitors per office protocols.
• Schedule appointments and register demographic and billing information.
• Determine patient eligibility and collect co-pays/deductibles.
• Process charges and payments; post to patient accounts.
• Review denials and assist in collections of past-due accounts.
• Maintain patient records, charts, and correspondence.
• Prepare encounter forms and billing documentation.
• Communicate schedule changes to staff; support safety and cleanliness.
• Use EMR and billing systems per policies.
• Balance cash drawer daily.
• Track referrals/tests and coordinate with providers.

Skills

PC skills

Multitasking

Data entry

Communication

Organization

Fast learner

Critical thinking

Education

High School Diploma or GED

Tools

EMR software

Billing software

Job description

Warren Clinic in Broken Arrow, OK is seeking a Front Desk Receptionist to perform reception, registration and billing functions in the front office of the medical practice, supporting smooth patient flow. Responsibilities include greeting patients, scheduling appointments, collecting co-pays, posting charges, maintaining records and using EMR/billing software.

Candidates should have at least 6 months of customer service experience and strong PC and communication skills.