Front Desk & Patient Services Specialist

Cedar Park TMS; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Beacon Behavioral Partners in Austin seeks a Front Desk/Patient Service Representative to greet patients, manage calls, and coordinate appointments. You’ll support daily front‑office operations, ensuring a welcoming, confidential clinical environment and accurate documentation in the EHR system.

The role requires strong customer service, multitasking ability, and familiarity with scheduling systems; healthcare experience is preferred.

Qualifications

• High school diploma or equivalent required.
• One year of receptionist or front‑office experience preferred.
• Healthcare or behavioral health clinic experience strongly preferred.
• Familiarity with EHR and scheduling systems preferred.

Responsibilities

• Greet patients and visitors professionally and maintain confidentiality.
• Answer multi‑line phones, route calls, and manage messages.
• Schedule and confirm appointments; notify staff of arrivals.
• Collect payments and maintain patient records in EHR.
• Maintain supplies and support administrative projects.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling systems

Job description

Beacon Behavioral Partners in Austin seeks a Front Desk/Patient Service Representative to greet patients, manage calls, and coordinate appointments. You’ll support daily front‑office operations, ensuring a welcoming, confidential clinical environment and accurate documentation in the EHR system.

The role requires strong customer service, multitasking ability, and familiarity with scheduling systems; healthcare experience is preferred.