Front Desk Patient Experience Specialist

Harbor Health; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Job summary

Harbor Health in Austin, TX is hiring Patient Reception Specialists to be the friendly face of our clinics. You will welcome members, collect information, validate demographics and insurance, and schedule visits to ensure a seamless patient experience.

As part of our care team, you will support a member-centered experience aligned with our payvider model, providing exceptional service and clear communication every step of the patient journey.

Qualifications

• High school diploma or equivalent required.
• Proficiency in medical terminology and insurance practices.
• Proficient in Google Suite and practice EMR systems.
• Strong arithmetic for balance and cash handling.
• Knowledge of CPT and ICD-10 coding.
• Excellent customer service and communication skills.
• Ability to work well in a team and maintain confidentiality.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Prepare patients for appointments and share necessary information.
• Explain services and scheduling details to patients.
• Communicate delays and assist with patient comfort as needed.
• Keep reception and waiting areas clean and organized.
• Obtain insurance cards, licenses, authorizations, and referrals; save in EMR.
• Perform demographic and insurance validation; explain privacy policies.
• Schedule appointments and follow-ups per policies.
• Collect co-pays and balances at check-in and batch processing daily.
• Perform other duties as assigned.

Skills

Medical terminology

Insurance practices

Google Suite

EMR systems

CPT & ICD-10 coding

Customer service

Verbal & written communication

Teamwork

Confidentiality

Education

High School Diploma or equivalent

Tools

Google Suite

Practice EMR systems

Job description

Harbor Health in Austin, TX is hiring Patient Reception Specialists to be the friendly face of our clinics. You will welcome members, collect information, validate demographics and insurance, and schedule visits to ensure a seamless patient experience.

As part of our care team, you will support a member-centered experience aligned with our payvider model, providing exceptional service and clear communication every step of the patient journey.