Front Desk & Patient Services Coordinator (Mon–Fri)

IVX Health, Inc.; Costa Mesa (CA); Vor Ort; USD 37.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

401(k) match

Tuition reimbursement and CEU access

Paid time off and volunteer time off

Zusammenfassung

IVX Health seeks a Front Desk Coordinator to be the welcoming first contact in infusion centers, handling phones, scheduling, patient check-ins, and basic billing tasks. You’ll support multiple centers, ensure accurate demographic data and insurance verification, and maintain a tidy, inviting reception area.

Ideal candidates have 1–3 years of healthcare front desk experience, strong customer service, and familiarity with EHR/EMR systems.

Qualifikationen

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment while staying organized and accurate.
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.

Aufgaben

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

Kenntnisse

Front desk experience

Medical administration

Insurance verification

EHR/EMR proficiency

Ausbildung

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Jobbeschreibung

IVX Health seeks a Front Desk Coordinator to be the welcoming first contact in infusion centers, handling phones, scheduling, patient check-ins, and basic billing tasks. You’ll support multiple centers, ensure accurate demographic data and insurance verification, and maintain a tidy, inviting reception area.

Ideal candidates have 1–3 years of healthcare front desk experience, strong customer service, and familiarity with EHR/EMR systems.