Patient Experience Front Desk Coordinator | Healthcare Ops

IVX Health; Lee's Summit (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Tuition reimbursement

Job summary

IVX Health is seeking a Front Desk Coordinator to be the first touchpoint in our infusion centers, delivering warm, professional service and keeping operations running smoothly.

This role manages scheduling, verifies insurance, collects copays, maintains patient records, and supports multiple centers with accuracy and care. You’ll join a patient-focused team that values reliability, communication, and a calm, proactive approach.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient‑facing protocols.

Responsibilities

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre‑visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher‑volume days

Skills

Front desk experience

Administrative skills

Healthcare setting

Customer service

Scheduling software

EHR/EMR systems

Education

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Job description

IVX Health is seeking a Front Desk Coordinator to be the first touchpoint in our infusion centers, delivering warm, professional service and keeping operations running smoothly.

This role manages scheduling, verifies insurance, collects copays, maintains patient records, and supports multiple centers with accuracy and care. You’ll join a patient-focused team that values reliability, communication, and a calm, proactive approach.