Medical Referral Assistant - Patient Scheduling & Admin

Great-Lakes-Bay-Health-Centers; Saginaw (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Lakes Bay Health Centers in Saginaw, MI seeks a billing/clerical professional to support the front-line medical office operations. The role involves answering departmental calls, coordinating communication with patients about appointments and tests, and assisting in tracking activities per managerial directions.

Responsibilities include documenting actions in the EHR and maintaining patient confidentiality while delivering excellent customer service in a busy clinical environment.

Qualifications

• Medical office experience preferred.
• Experience in medical record documentation preferred.
• Excellent telephone etiquette and clerical skills required.

Responsibilities

• Answers incoming departmental calls, ensuring that all calls are handled or routed as needed.
• Assists Referral Specialists in communicating with patients regarding scheduled appointments and tests, using appropriate communication methods.
• Assists in the established tracking process as directed by the Referral Manager and/or Referral team.
• Documents activity in the EHR as directed by the Referral Manager and/or Referral team.

Skills

Telephone etiquette

Clerical skills

Confidentiality

Communication

Teamwork

Job description

Great Lakes Bay Health Centers in Saginaw, MI seeks a billing/clerical professional to support the front-line medical office operations. The role involves answering departmental calls, coordinating communication with patients about appointments and tests, and assisting in tracking activities per managerial directions.

Responsibilities include documenting actions in the EHR and maintaining patient confidentiality while delivering excellent customer service in a busy clinical environment.