Front Desk & Patient Services Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; New Rochelle (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in New Rochelle, NY is seeking a Medical Office Receptionist to manage the front office and deliver quality in-person and remote patient service. The role focuses on patient check-in/out, scheduling, and coordinating with clinicians to support care delivery.

The position requires a High School diploma (associates/bachelor’s preferred) and 1+ year experience in healthcare operations or customer service, with strong communication and HIPAA compliance.

Qualifications

• High School diploma or equivalent required; associate or bachelor’s preferred.
• 1+ year experience in healthcare operations or customer service.
• Excellent customer service and front-desk skills.
• Ability to handle sensitive information (HIPAA).

Responsibilities

• Manage front desk and check-in/out for patients.
• Greet patients and answer phones; assist via portal or email.
• Assist scheduling, insurance verification, and billing questions.
• Support clinicians and coordinate with staff to maintain smooth operations.
• Maintain office cleanliness and organization to ensure a welcoming environment.

Skills

Multitasking

Prioritization

Communication skills

Team player

HIPAA knowledge

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in New Rochelle, NY is seeking a Medical Office Receptionist to manage the front office and deliver quality in-person and remote patient service. The role focuses on patient check-in/out, scheduling, and coordinating with clinicians to support care delivery.

The position requires a High School diploma (associates/bachelor’s preferred) and 1+ year experience in healthcare operations or customer service, with strong communication and HIPAA compliance.