Mental Health Front Desk & Scheduling Coordinator

Lifestance-Health; Town of Carmel (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Disability insurance

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Medical Office Receptionist in Carmel, NY. You will manage front desk operations for in-person and telehealth patients, greet and assist clinicians, and handle scheduling, payments, and insurance verification.

The role emphasizes high-quality customer service, HIPAA compliance, and teamwork within a supportive office environment. The position offers a starting pay of $22.00 per hour, with potential quarterly bonuses and a full benefits package including medical,

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1+ year in healthcare operations or front desk/customer service desirable.
• Ability to handle confidential information in a HIPAA-compliant manner.

Responsibilities

• Greet and check in/out patients courteously at the front desk.
• Manage phone queues, scheduling, and patient portal questions.
• Collect co-pays, verify insurance, and assist with billing inquiries.
• Support clinicians with administrative tasks and referrals.
• Ensure office cleanliness and smooth daily operations.

Skills

Multitasking

Exceptional communication

HIPAA knowledge

Team player

Customer service orientation

Education

High School or equivalent

Associate's or Bachelor's preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is hiring a Medical Office Receptionist in Carmel, NY. You will manage front desk operations for in-person and telehealth patients, greet and assist clinicians, and handle scheduling, payments, and insurance verification.

The role emphasizes high-quality customer service, HIPAA compliance, and teamwork within a supportive office environment. The position offers a starting pay of $22.00 per hour, with potential quarterly bonuses and a full benefits package including medical,