Medical Front Desk: Insurance & Billing Wizard

Talentify; Kentucky; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

American Family Care is hiring a Medical Receptionist to be the welcoming face of a busy urgent care front desk. The role focuses on accurate insurance verification, clear financial counseling, and proactive resolution of billing issues to protect revenue and patient satisfaction.

You will verify coverage before services, explain costs to patients, and handle payments, scheduling, and check-ins with a patient-first approach.

Qualifications

• Experience with insurance verification and medical billing is required.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Detail-oriented; a single digit error in an insurance ID can cost thousands.
• Experience as Medical Receptionist, Administrative Assistant or any Customer Service role in a medical office.
• Tech-savvy with medical billing software and EMR systems.
• Strong problem-solving skills for billing solutions that work for patients and clinic.
• Maintain a positive attitude during challenging financial conversations.

Responsibilities

• Verify insurance coverage before services are provided to prevent denials.
• Explain costs and billing processes clearly to patients.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Deliver high patient satisfaction through courteous service during financial conversations.
• Greet patients professionally and be the face of AFC at the front desk.
• Manage front desk flow including payments, scheduling, and check-ins.
• Maintain HIPAA-compliant records and protect patient information.

Skills

Insurance verification

Revenue recovery

Financial counseling

Customer service (medical office)

EMR systems

Medical billing software

Problem solving

Positive attitude

Education

High school diploma

X-Ray Tech

Medical Assistant certification

Tools

EMR systems

Medical billing software

Job description

American Family Care is hiring a Medical Receptionist to be the welcoming face of a busy urgent care front desk. The role focuses on accurate insurance verification, clear financial counseling, and proactive resolution of billing issues to protect revenue and patient satisfaction.

You will verify coverage before services, explain costs to patients, and handle payments, scheduling, and check-ins with a patient-first approach.