Front Desk Pro: Insurance Verification & Billing

American Family Care; Madison (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Shift differentials may apply

Collaborative team environment

Support for work-life balance

Job summary

American Family Care seeks a part-time Medical Receptionist to be the welcoming face of our urgent care clinic. You will verify insurance, explain costs, schedule appointments, and handle check-ins with a focus on accurate data and patient satisfaction.

You’ll balance clinical support tasks with front desk duties, maintain HIPAA-compliant records, and help resolve billing questions to protect revenue while delivering compassionate care.

Qualifications

• Experience with insurance verification and medical billing in a clinical setting.
• Ability to clearly explain costs and billing processes to patients.
• Detail-oriented with accuracy in data entry and insurance IDs.

Responsibilities

• Master Insurance Verification: verify coverage BEFORE services, prevent denials, maximize revenue.
• Excel at Financial Counseling: explain costs and insurance processes to patients clearly.
• Solve Billing Problems: identify and resolve insurance discrepancies before they impact revenue.
• Drive Patient Satisfaction: provide excellent service during financial conversations to keep patients happy.
• Be the Face of AFC: greet patients with warmth and professionalism.
• Own the Front Desk Flow: process payments, schedule appointments, and check-in patients efficiently.
• Protect Patient Information: maintain organized records following HIPAA rules.

Skills

Insurance verification

Medical billing

Medical receptionist

EMR systems

Customer service

Education

High school diploma

Related certification (X-Ray Tech/Medical Assistant)

Tools

Billing software

EMR systems

Job description

American Family Care seeks a part-time Medical Receptionist to be the welcoming face of our urgent care clinic. You will verify insurance, explain costs, schedule appointments, and handle check-ins with a focus on accurate data and patient satisfaction.

You’ll balance clinical support tasks with front desk duties, maintain HIPAA-compliant records, and help resolve billing questions to protect revenue while delivering compassionate care.