Medical Front Desk & Insurance Verification Pro

American Family Care; Dothan (AL); On-site; USD 25,000 - 29,000; Part time

Job summary

American Family Care is seeking a Part-Time Medical Receptionist to join our urgent care network. You will verify insurance, explain costs to patients, and help ensure accurate billing while delivering warm, professional front-desk service.

This role is part-time with flexible shifts and guaranteed hours, designed for individuals balancing school or family commitments. You will greet patients, schedule appointments, process payments, and protect patient information under HIPAA.

Qualifications

• Experience with insurance verification and medical billing.
• Ability to explain complex insurance concepts to patients with empathy.
• Detail-oriented; accuracy in insurance IDs is critical.
• Experience as a Medical Receptionist/Administrative Assistant or in customer service in a medical office.
• Proficient with medical billing software and EMR systems.
• Strong problem-solving skills and positive attitude in difficult conversations.

Responsibilities

• Master Insurance Verification: verify coverage before services and prevent denials.
• Excel at Financial Counseling: explain costs and billing processes to patients clearly.
• Solve Billing Problems: identify and resolve discrepancies before revenue impact.
• Drive Patient Satisfaction: deliver exceptional service during financial conversations.
• Be the Face of AFC: greet patients with warmth and professionalism.
• Own the Front Desk Flow: process payments, schedule appointments, and check-ins efficiently.
• Protect Patient Information: maintain records per HIPAA regulations.

Skills

Insurance verification

Medical billing

Customer service

EMR systems

Attention to detail

Education

High school diploma

X-Ray Tech/Medical Assistant certification

Tools

Billing software

EMR software

Job description

American Family Care is seeking a Part-Time Medical Receptionist to join our urgent care network. You will verify insurance, explain costs to patients, and help ensure accurate billing while delivering warm, professional front-desk service.

This role is part-time with flexible shifts and guaranteed hours, designed for individuals balancing school or family commitments. You will greet patients, schedule appointments, process payments, and protect patient information under HIPAA.